Mitsubishi Motors Philippines, reacting to the delay in repairing a significant number of flood-damaged vehicles, asked customers for their understanding, assuring them that the service centers are doing their best to meet customers’ requests.

MMPC vice president for Customer Service Department, Francisco Zafra, said: “Our dealers are doing their best effort to accommodate everyone and they are working in full force to avoid inconvenience to customers.

Because the volume of repairs has already exceeded our dealer capacity, our dealers are now taking initiative to secure additional space to accommodate these vehicles.”

Mr. Zafra said that MMPC is working to expedite the delivery of the ordered parts from Mitsubishi Motors in Japan. Critical parts such as electronic control units or ECUs for engine, automatic transmission, airbags and Mitsubishi Electronic Time and Alarm Control System (ETACS) are usually stocked by MMC Japan in very limited quantities. To accommodate all the requirements of flooded vehicles will mean that these ECUs will have to be produced by MMC’s supplier and would usually require a lead time of around two to three months, he explained.

To assist customers affected by the flood, MMPC have granted discounts to repair costs for flood-damaged vehicles, such as 40 percent discount on all ECU’s (Engine, Transmission, SRS Airbag, ETACS), 30 percent for other parts (such as electrical parts, body and engine parts, maintenance parts), and a 20 percent discount on labor costs.

More information is at www.mitsubishi-motors.com.ph.